This was last done at the Washington DC NANOG.
During this forum, participants have been asked to detail what works, detail what does not work.
According to the survey on the registration forms, the biggest problem faced by ISPs is staffing. Karen Gettman from Addison-Wesley is here to learn about what kind of books they need to target as well as looking for authors and reviewers. Scaling and Bandwidth are also in the top five issues along with security and spam.
ISPs are seeing facilities providers as problems with scaling.